Frequently Asked Questions

 
    Quoting
  1. How do you quote your prices?
  2. How long will my project take?
  3. I need my project completed in a hurry.
  4. How long is a quote valid?
  5. What if my project specs change during the project?

  6. Getting Started
  7. What do I need to get started?
  8. What file formats do you accept?
  9. I would prefer to meet in person.
  10. I don’t have any copy or pictures for my project.
  11. I want a special paper or ink color for my printed pieces.

  12. Billing & Payment
  13. When is final payment due?
  14. What payment forms are accepted?
  15. Are discounts available?
  16. I want to pay my own vendor costs separately.
  17. What if I decide to cancel a project?
  18. How can I reorder additional quantities of printed materials?
 

    Quoting

  1. How do you quote your prices?
  2. Each project is custom quoted for a client’s specific needs. Your design proposal will include a price that is a combination of a Flat Fee and Hourly Rate. We also work with a network of trusted vendors to offer you even more services such as brochure printing in Meridian, MS. For more information, visit the Rates page.

  3. How long will my project take?
  4. Your custom quote will include a time frame in which you can expect your initial design. From there, the revisions process is a series of back-and-forth feedback and changes. Most revisions take 3-5 business days. Production often begins 2-3 business days after final approval, with printing & shipping times quoted on a case basis. Business days are Monday - Thursday, with exception of holidays. For more information on the stages of a design project, visit the Design Process page.

  5. I need my project completed in a hurry.
  6. Our project times are quoted based on the overall roster of jobs we currently have. If you have a specific deadline, we will make every effort to meet it. Rush charges may apply for quicker turnaround.

  7. How long is a quote valid?
  8. Quotes are valid for 30 days.

  9. What if my project specs change during the project?
  10. Your custom quote proposal will detail exactly what is included in the flat fee. If your needs change, additional services are added at an hourly rate, and billed at final invoice. For more information, visit the Rates page.

    Getting Started

  11. What do I need to get started?
  12. After you have received your free consultation and quote, a signed contract and 50% design deposit is required. We may also require additional materials such as copy or photography before a project begins.

  13. What file formats do you accept?
  14. We can work with most formats, but request the following formats when the client provides content:

    • Logos: vector EPS or AI
    • Photos: high-quality JPG, TIFF or EPS (at least 300 ppi for print materials)
    • Copy: Microsoft Word or Text

  15. I would prefer to meet in person.
  16. One of the ways Like Minds Designs offers our low prices is due to our lower operating costs. We handle the majority of our projects remotely via phone, email and web postings, and we work with companies all over the nation. Our office location is not open to visitors; however we are happy to come to you! We will gladly travel to your business office within a 20-mile radius of north Meridian, MS. We often travel to Brandon, Jackson, Richland, Pearl, Oxford, Laurel, Philadelphia, Hattiesburg or surrounding areas, and will be happy to schedule a meeting with your business.

  17. I don’t have any copy or pictures for my project.
  18. Like Minds Designs can provide copywriting services for clients who need assistance. For photos, we can utilize royalty-free stock photography from our outside vendors or provide custom professional photography services. Proofreading services can also be obtained if necessary. Please be sure to mention your specific needs during the consultation phase.

  19. I want a special paper or ink color for my printed pieces.
  20. Our design team will be happy to meet with you to discuss specialty paper samples and custom Pantone ink colors. Our trusted vendors can provide many sorts of custom services such as die-cutting, embossing, or PMS printing. Please be sure to specify if you are interested in exploring these options during your consultation.

    Billing & Payment

  21. When is final payment due?
  22. After a print project has been completed, an invoice will be sent within 10 days. Web design and logo design projects are invoiced before artwork files are delivered electronically. Final payment is required within 30 days of invoice date. If payment has not been received after 30 days, your project will be re-invoiced and subject to a $15 late charge for every 30-day period past the original invoice date.

  23. What payment forms are accepted?
  24. Like Minds Designs requests checks or money orders made payable to “Like Minds Designs.” Cash payments can be made in person. Debit or credit card payments are processed via PayPal. Receipts are issued for all payments.
    Like Minds Designs accepts Paypal, Visa, MasterCard, Discover and American Express
    Click here to make a secure online payment.

  25. Are discounts available?
  26. Yes! Visit our specials page to view our latest deals.

  27. I want to pay my own vendor costs separately.
  28. Like Minds Designs is happy to work with any vendor of our client’s choosing. Although we do not provide native artwork formats directly to clients, we are happy to send artwork to print vendors on their behalf. However, please keep in mind that our vendors often provide wholesale savings to us that we pass on to our clients. Often it is simpler and less expensive to allow Like Minds Designs to handle a project from design to printing. Like Minds Designs is not responsible for printing errors from a client’s vendor.

  29. What if I decide to cancel a project?
  30. If at any point you wish to terminate an existing contract, you will be billed for any design and vendor costs already incurred. Any remaining deposit after these deductions will be returned to you, via check, minus a 10% service fee. Balances that remain will be due within 30 days of project termination date.

  31. How can I reorder additional quantities of printed materials?
  32. Simply contact us, and we will be happy to create a reorder quote for a past project. These quotes consist of only a small production fee and updated vendor costs. We do not provide native artwork formats for future reproduction directly to our clients, but are happy to send PDF files to any printer of your choice. (Royalty free logo purchases are the only exception, which are provided on disk to client for future use).